Trocah Technology Limited is registered with the Information Commissioner's Office
under registration reference: ZB622565.

USER AGREEMENT

This User Agreement ("Agreement") is effective as of February 11, 2025. It describes the terms by which you will be bound when you use the services accessible at https://trocah.com/ca ("Service"). Do not use the Service if you do not agree to be bound by these terms. By using the Service, you agree to all of the terms contained in this User Agreement.

As used throughout this Agreement, the terms "Trocah Finance Ltd", "we", "us",and "our"refer to Trocah Finance Ltd, Inc., a British Columbia corporation, together with its employees, directors, successors, and assignees. The terms "you" and"your" refer to users of the Service, whether as Senders or Recipients.

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

1. THE SERVICE

The Service allows users to send money Globally to countries served by Trocah Finance Ltd. A "Sender" uses the Service to send money and a "Recipient"receives money through the Service. A "Transaction" refers to an order to send money through the Service. The "Transaction Amount"is the amount that the Sender provides to Trocah Finance Ltd for transmittal to the Recipient. The "Payout Amount" is the amount paid out to the Recipient.

2. ELIGIBILITY FOR THE SERVICE

Age and Capacity: You must be at least eighteen (18) years old and have the capacity to enter into a legally binding agreement under applicable law in order to access or use the Service as a Sender. You must use the Service in your individual capacity and not on behalf of a business or legal entity. Other restrictions may apply.
Others: You may not submit or receive a Transaction on behalf of any other person.
Residence within Canada: The Service is currently available to residents of certain provinces of Canada. Please check our website frequently to see whether your province of residence has been added to the list of eligible jurisdictions.
Offer and Acceptance: If you submit a Transaction, you are requesting that we process your Transaction, an offer that we may accept or reject at our sole discretion.

3. PAYING FOR THE SERVICE

Charges: With each Transaction you submit you are agreeing to pay us a service fee ("Service Fee"), in addition to the Transaction Amount. Service fee Payment is due at the time the Transaction is submitted for processing. If you submit a Transaction that results in us being charged NSF fees, chargeback fees, or other similar costs, you agree to reimburse Trocah Finance Ltd for all such fees.
Payment: In order for us to process your Transaction you authorize us to charge any of the payment instruments included in your payment profile ("Payment Instrument") includes credit card, debit card, or bank account). If your payment fails, you authorize us to re-try one or more times using the same Payment Instrument. You warrant that you are an authorized and lawful user of the Payment Instrument(s).
Other Charges: We are not responsible for fees that may be imposed by financial institutions associated with your Payment Instruments. For example, some credit card issuers may treat the use of your credit card to use the Service as a "cash advance" and may impose additional fees and interest cost for the Transaction. Trocah Finance Ltd is not responsible for any NSF fees, chargeback fees, or other, similar charges that might be imposed on you by your bank, credit card issuer, or other provider.

4. RECEIVING A REMITTANCE

Service Providers: We work with local banks and other third party outlets (each, a "Service Provider") to make funds available to Recipients
Verification: Recipients will be required to prove their identities before receiving funds by presenting valid identification. Also, Recipients may be required to provide a reference number or another similar identifier associated with their Transactions.

5. IMPORTANT SERVICE RESTRICTIONS

General: We may refuse any Transaction or limit the amount to be transferred, either on a per Transaction or aggregated basis. These limits may be imposed on individual accounts or linked accounts. We reserve the right at any time to modify or discontinue all or any part of the Service.
Delays: Your Transaction may be delayed by our effort to verify your identity and validate your Payment Instruments and otherwise comply with laws or manage our financial risk. You may be entitled to a refund in certain circumstances, and you may cancel your Transaction at any time while it is pending.
Commercial Transactions: You should not use the Service to send money except to people that you know. We are not responsible for, the quality or delivery of goods or services that you pay for using the Service. You accept that using the Service to pay for goods and services is at your own risk.
Unauthorized Transactions: You may not use the Service in violation of this User Agreement or applicable laws, rules or regulations. It is a violation of the User Agreement to use the Service for any of the following: sexually-oriented materials or services, gambling activities , fraud, money-laundering, the funding of terrorist organizations, or the purchase or sale of tobacco, tobacco related paraphernalia, firearms, prescription drugs, or other controlled substances; or to send money to a Recipient that has violated the User Agreement. If you use the Service in connection with illegal conduct, Trocah Finance Ltd will report you to law enforcement. We recommend you use the Service to send money to friends and family and, therefore, you should not use the Service to send money to strangers.
Ineligibility: We may refuse Transactions from certain Senders and to certain Recipients that are included on the Specially Designated Persons list, Non-cooperative Countries and Territories list, and such other lists as issued by different government agencies.
No Changes: We generally do not let you change the details of your Transaction once it has been submitted to us for processing. It is your responsibility to make sure your Transaction details are accurate.
Restricted Activities: In connection with your use of our website or the Service, or in the course of your interactions with Trocah Finance Ltd a user or a third party, you will not:
Breach this User Agreement, or any other agreement between you and Trocah Finance Ltd;
Provide false, inaccurate, or misleading information;
Refuse to cooperate in an investigation or provide confirmation of your identity;
Use an anonymizing proxy;
Use any automatic device, or manual process to monitor or copy our website.

6. HOW AND WHY WE COLLECT PERSONAL INFORMATION

Privacy Policy: By agreeing to this User Agreement, you acknowledge and consent to Trocah Finance Ltd's Privacy https://trocah.com/ca
Customer Identification Program: Canadian law requires that we obtain, verify, and record information about you. We may require that you provide us with nonpublic, personal, identifying information. You authorize us to verify the information that you provide to us. We may also lawfully obtain information about you from other sources without your knowledge, including non-personal identifying information that we may obtain while you visit this website. For additional details, please see our [Privacy Policy] https://trocah.com/ca
Government Disclosures: We may provide information about you and your Transactions to government authorities and law enforcement agencies, as described in our Privacy Policy.
Verifying information: You consent and authorize us to make any inquiries, to you or to others, which are necessary to validate the information that you provide to us. This may include asking you for additional information, requiring you to take steps to confirm ownership of your email address or financial instruments, verifying your information against third party databases, or through other sources.
Processing of Personal Information: Trocah Finance Ltd transfers and stores personal data in Canada and other international jurisdictions to perform its obligations and exercise its rights under the Agreement. The applicable privacy laws of those other international jurisdictions may differ from those in Canada.

7. ERROR RESOLUTION, CANCELLATIONS AND REFUNDS

Error Resolution. Let us know at any time if you have any problems with the Service. You can contact us using the contact information at the bottom of this User Agreement. For more information about error resolution.
Refunds. You can cancel your Transaction at any time prior to its completion. Completion means that your Recipient has claimed the money you sent either through cash pick-up, home delivery or the funds have been deposited to their bank account. Upon receipt of a cancellation request, we may confirm with our Service Providers to determine whether the transaction has been completed prior to initiating a refund. The Transaction Amount will not be refunded after completion.If, however, you are not satisfied with our service for any reason we will always refund the Service Fees. All refunds will be credited to the same Payment Instrument used to pay for the Transaction. If you have a complaint, first contact the consumer assistance division of Trocah Finance Ltd atsupport-ca@trocah.com, if you still have an unresolved complaint regarding the company's business activities, please direct your complaint to your provincial consumer affairs agency
Complaints: Although we encourage you to share with us any concerns or questions you may have about our service, including your account or a specific transaction, you may also want to contact the consumer affairs authority in your province

8. INTELLECTUAL PROPERTY

You acknowledge that the Service, including the content of this website, text, graphics, logos, and images, as well as all other Trocah Finance Ltd copyrights, trademarks, trade names, logos, and product and service names are owned exclusively by Trocah Finance Ltd. You agree not to display, use, copy, or modify Trocah Finance Ltd Intellectual Property in any manner. You are authorized solely to view and retain a copy of the pages of this website for your own personal, non-commercial use. You further agree not to: (i) use any robot, spider, scraper or other automated device to access the Service; (ii) remove or alter any copyright, trademark or other proprietary notice or legend displayed on this website (or printed pages thereof); or (iii) infringe Trocah Finance Ltd, or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy.

If you provide us with any suggestions, feedback, reviews or input ("Customer Input") related to our Services, we (and our corporate group entities) will own all right, title and interest in and to the Customer Input, even if you have designated the Customer Input as confidential. We and our corporate group entities will be entitled to use the Customer Input without restriction, including for marketing or business purposes. You assign to us all right, title and interest in and to the Customer Input and agree to provide us with any assistance we may require to document, perfect and maintain our rights in the Customer Input. For this purpose the word: "assign" is legal term which means legally transferring the benefit, such as you legally transferring the benefit of the Customer Input to us.

9. DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that Transactions are processed in a timely manner, but we make no representations, warranties or conditions, express or implied, regarding the time needed to complete processing because the Service is dependent on many factors outside our control.

Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from province to province. In any event, you may have a right to a refund as expressly described herein.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED TO YOU ON AN "AS IS" BASIS WITHOUT ANY WARRANTY WHATSOEVER AND TROCAH FINANCE LTD EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS, WARRANTIES, AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATION, WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, PERFORMANCE, OR TRADE USAGE. YOUR SOLE AND EXCLUSIVE REMEDY, AND TROCAH FINANCE LTD'S SOLE OBLIGATION TO YOU OR ANY THIRD PARTY FOR ANY CLAIM ARISING OUT OF YOUR USE OF THE SERVICE, IS THAT YOU ARE FREE TO DISCONTINUE YOUR USE OF THE SERVICE AT ANY TIME.

10. INDEMNITY

You agree to indemnify and hold Trocah Finance Ltd, Service Providers, and their respective subsidiaries, officers, agents, partners, and employees harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Service, your connection to the Service, your violation of the User Agreement, or your violation of any rights of another.

11. LIMITATION OF LIABILITY

IN NO EVENT SHALL TROCAH FINANCE LTD, SERVICE PROVIDERS, OR THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, PARTNERS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES BEYOND THE SUM OF $500.00 (IN ADDITION TO REFUNDING THE TRANSACTION AMOUNT AND SERVICE FEES), INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF TROCAH FINANCE LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM NEGLIGENCE ON THE PART OF TROCAH FINANCE LTD , DISBURSEMENT PARTNERS, OR THEIR RESPECTIVE SUBSIDIARIES, OFFICERS, AGENTS, PARTNERS, OR EMPLOYEES. TROCAH FINANCE LTD SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES, OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET, ELECTRONIC COMMUNICATIONS, TELECOMMUNICATIONS NETWORKS OR OTHER SYSTEMS OR NETWORKS OUTSIDE THE REASONABLE CONTROL OF TROCAH FINANCE LTD.

12. DISPUTE RESOLUTION AND GOVERNING LAW

Governing Law and Venue: This User Agreement, and any dispute or claim arising out of or relating to the Service, or the User Agreement (each a "Claim") shall be governed according to the laws of the Province of British Columbia and the federal laws of Canada applicable therein, except that body of law governing conflicts of law. You agree to submit to exclusive jurisdiction of the courts of competent jurisdiction in Vancouver, British Columbia. The application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement is expressly excluded.
Disputes with Trocah Finance Ltd: If a dispute arises between you and Trocah Finance Ltd our goal is to learn about and address your concerns. If we are unable to address your concerns to your satisfaction, we will seek to provide you with a neutral and cost-effective means of resolving the dispute quickly. Disputes between you and Trocah Finance Ltd regarding the Service may be reported online or by mail at Trocah Finance Ltd, attn: Customer Service (Canada), 115 -1975 Mccallum Road, Abbotsford BC V2N 3N3, Canada.
Arbitration: Any dispute regarding this Agreement, including the validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, may be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Vancouver, British Columbia, in English, and in accordance with the [National Arbitration Rules of the National Arbitration Institute of Canada, Inc.] In all other respects the arbitration shall be governed by and subject to the Arbitration Act (RSBC).
Improperly Filed Litigation: All claims you bring against Trocah Finance Ltd must be resolved in accordance with section 12 of this Agreement. All claims filed or brought contrary to section 12 shall be considered improperly filed, and a breach of this Agreement. Should you file a claim contrary to section 12, Trocah Finance Ltd may recover legal fees and costs (including in-house attorneys and paralegals) up to $1,000.00 CDN, provided that Trocah Finance Ltd has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

13. COMMUNICATIONS

You acknowledge and consent that this User Agreement shall be entered into electronically... The following categories of information ( "Communications" ) may be provided by electronic means, subject to the requirements of Canada's Anti-Spam Laws (CASL):

This User Agreement and any amendments, modifications or supplements to it
Your records of transactions through the Service
Any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by applicable law
Any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service
Any other communication related to the Service or Trocah Finance Ltd. Communications may be provided to you at the telephone number(s) that you provide us with through (i) the use of autodialed or prerecorded message calls or (ii) text messages, subject to the requirements of CASL. We may contact you directly or we may share your phone number with service providers with whom we contract to provide such Communications. Standard telephone minute and text charges may apply. The hardware and software requirements for access to and retention of the Communications associated with the Service include a personal computer or other device which is capable of accessing the Internet; an Internet Web Browser; and a printer or other device capable of printing and/or retaining agreements and documents.

The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of this User Agreement.

14. MISCELLANEOUS

Third party websites links and content: Any external links to third-party websites or third-party content on our website are provided as a convenience to you and does not imply Trocah Finance Ltd's endorsement of the third-party website or content. These sites are not controlled by us in any way, and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such websites at your own risk.
Entire Agreement: The User Agreement constitutes the entire agreement between you and Trocah Finance Ltd and governs your use of the Service, superseding any prior agreements between you and Trocah Finance Ltd.
No Waiver: The failure of Trocah Finance Ltd to exercise or enforce any right or provision of the User Agreement shall not constitute a waiver of such right or provision. If any provision of the User Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the User Agreement as reflected in the provision, and the other provisions of the User Agreement shall remain in full force and effect
Force Majeure: We shall not be liable for any failure or delay in the performance of the Service to the extent such failure or delay is caused by matters beyond our reasonable control, including, without limitation: changes in applicable laws; closure or unavailability of required physical and network infrastructure; sovereign default; power or internet failure; civil unrest; war; and earthquake, fire, flood, or other natural disasters.
Modification: We may modify this User Agreement from time to time without notice to you, except as may be required by law. You can review the most current version of the User Agreement at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this User Agreement and acknowledge that any attempts by you to modify this User Agreement shall be void.

15.SECURITY

Your security is very important to Trocah Finance Ltd, and we use a variety of security measures to make sure that your information is secure. We urge you to think carefully before sending money to anyone that you do not know well. In particular, you should be cautious of deals or offers that seem too good to be true. If you think you have been or might be a victim of fraud, please contact us immediately at fraudalerts-ca@trocah.com If you are aware of anyone or any entity that is using the Service inappropriately, please email us at fraudalerts-ca@trocah.com . If you receive any fake (phishing) emails, purporting to be from Trocah Finance Ltd, please forward them to us at fraudalerts-ca@trocah.com

16.LANGUAGE

Questions, notifications, and requests for refunds or further information can be sent to Trocah Finance Ltd as follows:

by email support-ca@trocah.com or by mail at Trocah Finance Ltd attn: Customer Service (Canada), 115 -1975 Mccallum Road, Abbotsford BC V2N 3N3, Canada.

17.CONTACT INFORMATION

This User Agreement and all related documents shall be drawn up in English only. Le présent consentement et tous les documents qui s'y rattachent soient rédigés en anglais seulement.

YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE USER AGREEMENT AND AGREE TO BE BOUND THEREBY. YOU ACKNOWLEDGE AND AGREE THAT EACH TIME YOU SUBMIT INFORMATION OR CONDUCT ANY TRANSACTION IN CONNECTION WITH THE SERVICE, EACH SUCH TRANSACTION CONSTITUTES YOUR AGREEMENT AND INTENT TO BE BOUND BY THESE TERMS AND CONDITIONS.

TROCAH FINANCE LTD Privacy Policy

Latest version: February 11, 2025.

Our Privacy Commitment
Welcome, and thank you for your interest in Trocah Finance Ltd. Trocah Finance Ltd (hereinafter the"Company," "We," "Us" or "Our") is the owner and operator of the website. (the "Platform," "Website" or "Site"). Any reference in this Privacy Policy to the "User," "You," "Your" or "Sender" refers to the person who accesses/interacts with the Website or uses the Online Money Transfer Services offered by the Company, and any reference to the Company refers to Trocah Finance Ltd, a company incorporated in accordance with the laws of British Columbia Canada
We are committed to protecting our clients' privacy. This Privacy Policy aims to provide you with information on what personal information we collect from you, how we use it, and with whom we share your personal information. Please take a few minutes of your time to review this Privacy Policy prior to using our website and/or providing any personal information to us. If you do not agree with our privacy practices as disclosed in this Privacy Policy, please refrain from accessing our website and providing any personal information to us
Your continued use of the Website shall constitute your acceptance of this Privacy Policy.
Personal Information we collect
We collect your personal information when you visit our Website, use our online money transfer service or contact us with support requests. The personal information that we collect from you includes:
- Contact Data: Your contact information includes your full name, your email address, your date of birth, your occupation, your residential address and your photo ID.
- Transaction data: When you use our online money transfer service, you will be required to provide us with additional information regarding your transaction such as your beneficiary's personal information, bank details and other similar information to enable us to process your transaction.
- Customer Support data: When you send us customer support requests we collect your name, email address and the content of your support request.
- Compliance data: We may be required to process additional personal information in order to fulfil our compliance and regulatory obligations.
- Automatically collected data: We also collect some data about you through the use of cookies, pixels, tags and tracking technologies when you visit our website. This includes information such as your Internet Protocol address, your geographical location, the device you use to access our website, your browser and operating system, the date and time of your visit.
How we use your Personal Information
How we use your Personal Information We use your personal information for the purposes outlined hereunder:
- We use your personal information to provide our Services to you and to process your transactions.
- We use your personal information for compliance with our regulatory obligations.
- We use your personal information to respond to your support requests.
- We use your personal information to understand how you use our website and to improve our user experience.
- We may also use anonymized usage data for analysis purposes and to improve our service offerings to our users.
- We may also use your personal information for marketing our Services to you with your express consent.
Compliance With PIPEDA and PCMLFTA
Our privacy policy and practices strive to balance our Users rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) with our reporting obligations to Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
We do not collect personal information from our Users other than as specified in this Privacy Policy, and that is not required for delivering our Service, fulfillment of our compliance obligations. We do not send any marketing material to our users without their express consent.
You understand that we may disclose your personal information to FINTRAC in a report without your knowledge or consent in accordance with PCMLTFA. We will never disclose your personal information to any third-party in a manner other than as described in this Privacy Policy or as required by laws and regulations governing our business.
We take all reasonable steps to keep all your personal information in our possession accurate, complete, current and relevant based on the information you provide us.
We also take all reasonable and commercially viable measures to protect your personal information in our possession and you may at any time access this information and query how we manage and protect your personal information by contacting us.

Cookies

The Company, as well as its third-party service providers, make use of cookies and other tracking technologies to identify you as a unique user when you visit our website. Cookies are also used to improve your user experience. Cookies are small pieces of data that are placed on your browser when you visit a website provided your browser is set to accept cookies. These cookies remain on your browser until they expire, or you take active steps to delete them yourself. You can easily change your browser setting to decline cookies. To learn more, please visit www.allaboutcookies.org

Which Cookies and Pixels we use on our website

Google Analytics

We may use Google analytics services to better understand how users interact with our website. Google Analytics is owned and operated by Google LLC. Google Analytics uses cookies that are stored on your device for the purpose of evaluating your use of our website. All information collected from you is stored on Google servers located in the U.S. You can learn more about how Google processes your personal information at this link.

Disclosing your personal information We do not sell or rent your personal information to any third party. We may disclose your personal information as described in this Privacy Policy:
- Performance of our service: We may disclose your personal information to our payment processor or other financial institution, your beneficiary's bank, the agent at the beneficiary's pick-up location, and/or any Company employees during the performance of our Service;
- Service Providers: We may disclose your personal information to our Service Providers including but not limited to our hosting service providers, independent contractors who assist us with maintenance and development of our online platform as well as any marketing and customer support service providers that assist us with our business operations. Please note that these Service Providers are bound by confidentiality agreements that prohibit them from sharing your personal information with any other third parties;
- Merger or Acquisition: If in future we undergo a merger or acquisition, your personal data, such as your user account will form part of our assets and may be transferred to the new entity. Please note that any transfer of your personal information as a result of a commercial transaction will not negatively impact your privacy rights as specified in this privacy policy;
- Compliance Obligations: We may disclose your personal information to local and international government authorities, law enforcement bodies, courts of law upon a subpoena or other legitimate government agencies as and when required for compliance with our legal and regulatory obligations, for asserting or defending our rights and interests;
Processing and Transfer of data to third countries Our data processors and service providers are located outside of Canada, including the United States of America and other parts of the world where the data protection laws may be different from those in Canada. By accessing or in any way interacting with our Website, you give us your explicit consent to transferring and processing your personal information in Canada as well as other parts of the world for the purposes outlined in this Privacy Policy or those that are compatible with the specified purposes. Whenever we transfer your personal information to another jurisdiction, we take all necessary steps to ensure that your personal information is adequately protected in such recipient location.
Your Rights All our users have the right to access their personal information that we hold as well as the right to rectify your personal information if it is incorrect, incomplete or outdated. To exercise your personal information rights, you contact us at dpp-ca@trocah.com with your request.
Newsletters When you choose to subscribe to receive a newsletter on our website, we may send you marketing materials via email. Our legal basis for processing your personal information is your consent, which you grant us at the time you subscribe to our marketing material. You have the right to withdraw your consent from receiving direct marketing material from us at any time by simply clicking the unsubscribe link in our email.
Security of your personal information We take all reasonable and commercially viable steps to ensure the safety of your personal information, however as with any transmission of information over the internet, we are unable to offer any guarantees as to the security of your personal information.
Retention of your personal information We will retain your personal information on our records for the entire duration that your account is active on the Platform. Once you terminate your account, we will not keep your personal information longer than necessary for the fulfilment of our business, legal and regulatory obligations.
Third-party websites Our website may contain links to other third-party sites, products, and services that are not controlled by us. We disclaim all responsibility for the privacy practices and content of these third-party websites. We encourage you to review the privacy policy for any site before making use of their services. Any links to the third-party website on our website does not constitute an endorsement of such third-party services or represent the security of your personal information.
Changes to this Privacy Policy We may modify and update this Privacy Policy at any time at our sole discretion. In the event we modify this Privacy Policy, we will inform you by changing the last updated date on the top.
Minors Our website is not targeted at persons under the age of eighteen years (children), and we do not intentionally collect any personal information from children. If you are the parent or legal guardian of a child who has provided us with his/her personal information, please immediately contact us, and we will take steps to remove such information from our records immediately.
Contact Us If you have any questions about this Privacy Policy or if you would like to dpp-ca@trocah.com . Alternatively, you can write to us at the following address:
Trocah Finance Ltd115- 1975 McCallum Road, Abbotsford British Columbia, V2N 3N3 Canada